We appreciate that dealing with the passing of a relative or loved one is a difficult time and because of this we’re happy to provide you with answers to questions that we are most commonly asked. At times like these there are no bad questions, so if you do not see an answer to your question here you should contact one of our staff and they’ll be able to help you.
What Questions Will You Ask When I Ring?
When you contact us the first time we’ll ask you about your loved one and about their life. We’ll ask where they are now, whether you need us to arrange for transfer of the deceased and whether you’re thinking about a burial or a cremation. Don’t worry, we won’t overload you at what is a difficult time.
Can I Play My Own Music at the Service?
Yes! Absolutely anything is appropriate!
Can Mattiske Funerals Handle all the Paperwork?
Yes. We’ll contact your doctor to get the required paperwork, contact the relevant authorities about the passing, and deal with the churches, cemeteries, and crematoria on your behalf. There’s no need for you to worry about anything.
Can Mattiske Funerals Transfer the Deceased?
Yes, of course we can. If the deceased is at home or in a care facility you can 24 hours a day, 7 days a week and we will arrange their transfer. We cannot transfer the deceased until they have been certified by a doctor.
Can Mattiske Funerals Transfer from a Hospital?
Yes, we can transfer from a hospital. This will be done during office hours within one or two working days of death.
Can We Have a Viewing at our own Church?
Generally most Churches allow viewing. If you want a viewing just leave it to us and we’ll negotiate with the Church for you.
Do You Offer Repatriation Services?
Yes, we can arrange to repatriate your loved one to South Australia from interstate or overseas. We can also perform the same service from South Australia to another state or internationally. You should contact us to discuss your repatriation requirements.
How Long Until the Funeral Is Held?
The delay between the passing of your loved one and the time the funeral is held depends on many factors but in our experience it usually takes anywhere from two days to two weeks.
When Will I Receive the Death Certificate?
Generally the death certificate will be mailed to you by the relevant authorities within two weeks of the funeral being held.